Monday 30 March 2015

Freedom of Information Request (2)

I don't know about you - but the Canal and River Trust Guidance for boaters without a home mooring is confounding and confusing many people. So I decided that first of all I would need to clarify a few things for myself first of all.  This is the second requests that I have submitted as things develop the confusion grows even more.
 
The problem with emailing directly to the trust is that you can't guarantee to get a reply after the email is passed on internally. At the NABO annual general meeting.  Dean Davis remarked that he was finding it difficult to get people internally within CaRT to realise that customer service and customer expectations also applied to everyone within the trust. So I have decided to submit a second freedom of information request.

I will report back on any developments.



Dear Canal and River Trust.

This freedom of information request is being submitted as a boat licence holder and mooring holder. I have read the Canal and River Trust Guidance for boaters without a home mooring. However I understand that the guidance is equally applicable to boats with a home mooring.


From my reading of the Canal and River Trust Guidance for boaters without a home mooring. The Canal and River Trust has not not published, what the trust considers to be a system or methodology by which a boat owner can keep an acceptable record their movements. Such that the records would be unambiguous and in a form that would be perfectly acceptable to the trust.

 

Notwithstanding the preamble above. To enable me to satisfy myself and yourself that I am fully compliant with the Canal and River Trust Guidance for boaters without a home mooring.
1) Can you describe a system or methodology whereby a boat owner can record their boat movements that conforms with the requirements that the Canal and River Trust Guidance for boaters without a home mooring. So that the records would be unambiguous and in a form that would be perfectly acceptable to the trust.


2) Can you describe a system or methodology whereby a boat owner can check their individual boat movements against the records held by the Canal and River Trust. So that the records would continue to be unambiguous and in a form that would be perfectly acceptable to the trust.


3) Can you describe a system or methodology whereby a boat owner can correct any errors highlighted in the records of their individual boat movements. When checked against the records held by the Canal and River Trust. So that the records would continue to be unambiguous and in a form that would be perfectly acceptable to the trust.

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